Service · PR & Reputation
Review Management
We systematically grow positive reviews and close out negative ones the right way — your rating becomes a marketing asset, not a coin flip.
We reply within 15 minutes — free
- 5 years
- in PR & reputation
- 68
- projects shipped
- Every platform
- maps, marketplaces, review sites
What's included
The full review lifecycle — from generating them to turning them into a sales tool.
Review generation
Automated review requests after a purchase or completed service.
Review responses
We respond to every review as the brand — thanking positive ones, defusing negative ones.
Rating improvement
We build up your average rating on maps, marketplaces, and industry sites.
On-site review widgets
We embed real reviews directly on your site as social proof.
Review monitoring
We catch new reviews across every platform in real time.
Feedback analytics
We surface recurring complaints and feed the insight back into product and service.
Who it's for
Review management matters most wherever rating directly shapes the customer's choice.
Restaurants & hotels
Map and directory ratings directly drive foot traffic and bookings.
Healthcare & beauty
Reviews are the main trust signal when choosing a provider.
E-commerce & marketplaces
Product ratings directly move search ranking and conversion.
Multi-location service businesses
Customers compare nearby locations mainly on reviews.
Automotive — service & dealers
Trust is decisive when choosing who handles repairs or a purchase.
B2B with a long sales cycle
Customer reviews lower the barrier before a big commitment.
What your business gets
Reviews are the cheapest, most persuasive marketing tool you have — if you actually work them.
Higher conversion
A strong rating on maps and your site directly lifts conversion to lead.
More trust with new customers
Real reviews are more persuasive than any ad.
Feedback that fuels growth
Recurring complaints point straight at what to fix in the business.
An edge over competitors
A better rating makes you stand out next to competitors on the same listing page.
Fewer unresolved complaints
A fast response keeps dissatisfaction from piling up.
Cheaper organic traffic
A strong rating improves your local search and maps visibility.
How businesses change
Real-world examples show a direct link between rating and revenue.
- Small business · servicesCommon pattern
A service business sets up review requests
Every completed job now triggers an automatic review request. The usual outcome at this scale: map ratings climb over a few months, and new customers increasingly find the business through local search.
- Mid-size · hospitalityReal case
Harvard study: one star, real revenue
A Harvard Business School study (Michael Luca, 2011) found that a one-star rating increase on Yelp is linked to a 5–9% revenue lift for independent restaurants — one of the most cited pieces of evidence that reviews translate directly into sales.
- Enterprise · e-commerceReal case
Amazon — rating as a ranking factor
Products with a higher rating and more reviews rank higher in Amazon's search results. It's a documented part of how the marketplace's algorithm works, and millions of sellers build their strategy around it.
Want that kind of result for your business?
Why us
The full review lifecycle
From generating reviews to responses and on-site widgets — one team, every step.
Fast response
We reply to new reviews within a day, while the feedback still matters.
A human tone
Every reply is written for the situation — no copy-paste templates.
We work on the record
A contract and clear terms of engagement from day one.
Let's talk about your reviews
Send a request — we'll audit your current reviews and rating for free, benchmark you against competitors, and propose a growth plan.
- Free review & rating audit
- A benchmark against competitors
- A rating growth plan
No spam. We're happy to sign an NDA before we get into project details.